We are very proud to offer shipping services throughout the United States of America. Our goal is to provide you with a unique and unforgettable experience that goes beyond your expectations. We will continue to grow to meet the needs of all of our clients.
HOW ARE THE PACKAGES SHIPPED?
Packages shipped from our warehouse in the USA are shipped via USPS.
WHAT ABOUT CUSTOMS?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree that one or more packages will be sent to you and that you receive them at the agreed prices.
HOW LONG DOES SHIPPING TAKE?
Varies by location within the USA.
The estimated shipping time is between 10 - 30 days.
* This does not include our 2-5 day processing time.
DO YOU PROVIDE MONITORING INFORMATION?
Yes, you will receive an email once your order is shipped that contains your tracking information. If you have not received tracking information within 5 days, please contact us.
MY FOLLOW-UP SAYS "NO INFORMATION AVAILABLE AT THIS TIME".
For some shipping companies, it takes 2-5 business days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on the tracking number, contact us.
WILL MY ITEMS BE SHIPPED IN A PACKAGE?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you.
REFUND AND RETURN POLICY
All orders can be canceled until shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has started, it can no longer be canceled.
Your satisfaction is our number 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
If you do not receive the product within the guaranteed time (45 days not including 2-5 day processing), you can request a refund or a reshipment.
If you received the wrong item, you can request a refund or a reshipment.
If you do not want the product you received, you can request a refund, but you must return the item at your expense and the item must not have been used.
We do not issue the refund if
Your order did not arrive due to factors in your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances beyond Paws4All Pet Supplies Online Store control (eg not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances beyond the control of Paws4All Pet Supplies Online Store
* You can submit refund requests within 15 days after the guaranteed delivery period (45 days) has expired. You can do it by sending a message to the Contact Us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 14 days.
If for any reason you wish to exchange your product, perhaps for a different clothing size, you must contact us first and we will guide you through the steps.
Please do not send us your purchase unless we authorize you to do so.